Having trouble using our apps? Need help understanding a feature in one of our programs? Looking for updates, downloads, or other information? If so, you've come the the right place.
For answers to the most frequently asked questions about our products, click on the FAQ (Frequently Asked Questions) link at left.
The videos on this page demonstrate the most important functions of SkySafari, and illustrate the differences between the versions of the apps. They also show how to use SkySafari to connect with and control two common GoTo telescopes, using our SkyWire serial accessory as well as the SkyFi wireless telescope controller.
These videos are intended for new users, or anyone who wants a quick overview of our products. More experienced users may wish to consult the SkySafari Manual for a more in-depth discussion of the apps' capabilities.
The SkySafari Manual is now on-line! The manual applies to all three versions of the app, and is included with the apps themselves, under the Help button in the toolbar.
A printable version of the manual is also available.
Southern Stars has a discussion group on Yahoo! Here, you can post questions and issues regarding SkySafari or SkyFi to the entire user group. Someone has probably asked your question before, and may be able to answer it. We monitor this discussion group as well, and we'll occasionally use it to make postings and announcements.
Anyone can read and search postings on our Yahoo! group, but you'll need a (free) Yahoo! ID to make postings. You can access the group by clicking on the link below:
Southern Stars now has its very own Facebook page:
Our Facebook page has a different focus than our Yahoo! group. We post Southern Stars product information on Facebook, as well links to interesting space- and astronomy-related stories. Meanwhile, our Yahoo! group is geared toward product support and feedback.
If you haven't been able to answer your question using the resources above, we will be happy to take your question by email. We will try to respond to all product support emails within one or two business days. Please email your question to:
Southern Stars also has a mailing list which we use to make product announcements, special offers, etc. Use the form below to add or remove your address from our mailing list:
In both cases, our mailing list server will send you a confirmation email asking you to verify your request; this is a safeguard to prevent unauthorized persons (e.g. spammers) from adding or removing your email from the list. If you are having trouble, send an e-mail to firstname.lastname@example.org.
We prefer to take support questions by email, but sometimes questions are better answered in person. You can call Southern Stars support during our normal business hours: Monday to Friday, 9:00 AM to 5:00 PM, Pacific time zone (GMT-8). If we are out of the office when you call, we'll do our best to return your message within one or two business days. Our phone number: